Refund policy

Refund & Return Policy

Last updated: August 26, 2026

At Veyra, we want you to be confident in your purchase. If you are not completely satisfied with an eligible purchase, you may request a return under the terms below.

1. Return Window

Veyra accepts eligible returns within 30 calendar days of the date your order is delivered.

To qualify for a return, the item must:

Be returned within the 30-day return period.
Be unworn and unused.
Be in its original condition.
Include its original packaging and included accessories.
Not have been altered, resized, engraved, personalized, or otherwise modified.

We may refuse a return if the item shows signs of wear, damage, misuse, alteration, or modification.

2. How to Start a Return

Before sending anything back, contact us at:

Email: support@vantasupplyy.com
Phone: (304) 215-8837

Please provide:

Your full name
Order number
Email address used for the purchase
Item you want to return
Reason for the return

Do not send a return to our business address until Veyra has provided return instructions.

3. Return Shipping

For a return that is requested because you changed your mind or no longer want the item, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, contact us before returning it. If the issue is verified as our responsibility, we will provide appropriate return instructions and may cover the applicable return shipping cost.

4. Refunds

After we receive your returned item, we will inspect it.

If the return is approved, your refund will be issued to the original payment method.

Please allow up to 7 business days after the returned item is received and approved for Veyra to process the refund.

Your bank or payment provider may require additional time to post the refund to your account.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:

support@vantasupplyy.com

Please include your order number and clear photographs of the item and packaging.

Do not return a damaged or incorrect item without contacting us first.

After reviewing the issue, Veyra may provide a replacement, refund, or other appropriate resolution.

6. Personalized and Modified Items

Personalized, engraved, resized, custom-made, or otherwise specially modified items are not eligible for return or refund, except where the item is defective, damaged during delivery, or incorrect.

7. Exchanges

Veyra does not currently guarantee direct exchanges.

If you need a different product, size, or style, contact us at support@vantasupplyy.com and we will explain the available options.

8. Sale Items

Sale items are eligible for returns under the same 30-day return policy unless the product listing specifically states that the item is final sale.

Any final-sale restriction will be clearly displayed before purchase.

9. No Restocking Fee

Veyra does not charge a restocking fee for eligible returns.

10. Contact

Veyra
3012 McAdoo Ridge Road
Wellsburg, WV
United States